Yes. Every bottle contains pure lavender essential oil with no synthetic fragrances, additives, or diluting agents. Our oils are independently third-party tested for purity and potency.
What is the shelf life of your essential oils?▼
Properly stored, our essential oils have a shelf life of 2–3 years. Keep them in a cool, dark place with the cap tightly closed to preserve quality.
Can I apply lavender oil directly on my skin?▼
Our pure essential oil should be diluted with a carrier oil (such as jojoba or sweet almond oil) before applying to skin — we recommend a 2% dilution (about 12 drops per ounce of carrier oil). Our Lavender Roller Blend is pre-diluted and safe to apply directly.
Are your products cruelty-free and vegan?▼
Yes. All Lavender Essence products are cruelty-free and never tested on animals. Our formulations are entirely vegan-friendly.
Ordering & Payment
What payment methods do you accept?▼
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Can I modify or cancel my order?▼
Orders can be modified or cancelled within 24 hours of placement. After that, orders enter our fulfilment process and cannot be changed. Please contact us at hello@lavenderessence.com as soon as possible.
Do you offer gift wrapping?▼
Yes! You can add gift wrapping at checkout for $4.99. Our Gift Sets already come in premium gift-ready packaging.
Shipping
How long does shipping take?▼
Standard shipping takes 5–7 business days within the US. Express (2–3 business days) and Overnight options are also available. See our Shipping page for full details and pricing.
Do you offer free shipping?▼
Yes! All US orders over $50 qualify for free standard shipping.
Do you ship internationally?▼
We ship to 30+ countries worldwide. International delivery typically takes 7–21 business days depending on destination. Customs fees and import duties may apply and are the responsibility of the buyer.
How do I track my order?▼
Once your order ships, you'll receive an email with a tracking link. If you haven't received one within 3 business days of ordering, please check your spam folder or contact us.
Returns & Refunds
What is your return policy?▼
We offer a 30-day satisfaction guarantee on all unopened products. If you're not completely happy, contact us at returns@lavenderessence.com to initiate a return.
How long do refunds take to process?▼
Once we receive your returned item, refunds are processed within 5–7 business days back to your original payment method.
Can I exchange a product instead of returning?▼
Absolutely. Contact us with your order number and the item you'd like to exchange for, and we'll guide you through the process.